Date: 2024/02/14 21:00 - 2024/02/14 23:30

Last Updated: - 2024/02/27 23:15

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Thursday, 15th February 2024 at 21:00

Duration: 2 hour

Affected servers:

SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have no connectivity to the server during this time

We apologise for any inconvenience caused.

 

[UPDATE] - 2024/02/14 23:30 Maintenance completed successfully

Date: 2022/12/20 03:30 - 2022/12/20 08:45

Last Updated: - 2024/02/14 09:26

We are experiencing a network issue related to DNS causing intermittent to no connectivity in our network. Our engineers are investigating.

Affected services:
All windows based services.

Customers will experience intermittent to no connectivity to their Windows Hosting services during this time.

The areas this may affect are our mail and control panel access on the windows web hosting services.

We apologize for any inconvenience caused.

08:30 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider. We thank you for your patience.

08:45 [UPDATE] - The issue has been resolved but it will take some time for DNS to come back online. We thank you for your patience. Our Engineers will continue to monitor the situation.

Date: 2022/02/05 00:05 - 2022/02/05 18:05

Last Updated: - 2022/02/07 07:10

We are experiencing an issue with our upstream provider leading to no connectivity in our network. Our engineers are liaising with the upstream provider as to when services will be available again.

Affected services:
All services with us.

Customers will experience no connectivity to their services during this time.

We apologize for any inconvenience caused.

00:30 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Loadshedding last night caused the outage and our upstream provider are migrating services to a more reliable DC. Our engineers are liaising with the provider. We thank you for your patience.

10:30 [UPDATE] - Our provider has indicated an ETA of returning services this afternoon (Saturday). We would like to thank you for your patience during this time. 

18:00 [UPDATE] - Our provider has indicated that services should be back online. We would like to thank you for your patience during this time. 

Date: 2022/01/26 10:40 - 2022/02/02 21:00

Last Updated: - 2022/02/02 21:07

Incident Report: The SSL Certificate for cpanel1.gphs.co.za has expired.

We currently experiencing an issue with an SSL Certificate expiry on cpanel1.gphs.co.za. It would indicate that the certificate is invalid and not immediately indicate the log-in page to the control panel.

Affected services:
Control Panel Access on Cpanel Server 1

Customers will be greeted with an invalid certificate error in the browser. They can still proceed to log in while we try to resolve the certificate expiry.

We apologize for any inconvenience caused.

2022-01-26
10:00 [UPDATE] - Certificate did not automatically renew and is failing renewal. Our engineers are investigating the issue.

2022-01-27
07:00 [UPDATE] - We've contacted cPanel and they've investigated that all is in order and their service just needs to pick up our new SSL certificate. We need to wait 24 hours before checking again.

2022-02-02
21:06 [UPDATE] - Unfortunately, we have failed to renew any certificates with cPanel and purchased our own. Login to client's control panel should be secure again.

 

Date: 2021/12/07 07:30 - 2021/12/07 14:00

Last Updated: - 2021/12/07 23:52

We are experiencing a network issue causing intermittent to no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience intermittent to no connectivity to their services during this time.

We apologize for any inconvenience caused.

07:30 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider. We thank you for your patience.

11:40 [UPDATE] - Some connectivity has been restored but some channels still experiencing issues. Our engineers are liaising with the provider. We thank you once again for your patience.

14:00 [UPDATE] - Connectivity issues have been restored. Our engineers continue to monitor the situation. We thank you once again for your patience.

 

Date: 2021/09/06 08:00 - 2021/09/06 12:00

Last Updated: - 2021/11/12 09:45

Incident Report: Provisioning New Email and Windows Hosting Services

We were experiencing an issue provisioning new Email and Windows Hosting Services on Solid CP Server 1. Our engineers are investigating.

Affected services:
New Email and Web Hosting Services Accounts 

Customers will not be able to provision new email and windows hosting accounts. All other services are working at 100%.

We apologize for any inconvenience caused.

2021-09-06
08:44 [UPDATE] - Issue seems to be related to the mail server. Our engineers continue to investigate. We would like to take this opportunity to thank you for your patience during this issue.

12:05 [UPDATE] - Issue has been resolved.

 

 

 

Date: 2021/07/22 09:00 - 2021/07/23 05:00

Last Updated: - 2021/07/23 05:05

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Thursday, 22st June 2021 at 21:30

Duration: Several hours

Affected servers:

SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have no connectivity to the server during this time

We apologise for any inconvenience caused.

 

[05:00] UPDATE: Maintenance completed successfully.

Date: 2021/06/02 04:30 - 2021/06/03 08:40

Last Updated: - 2021/07/22 09:06

We are experiencing a network issue causing no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience no connectivity to their services during this time.

We apologize for any inconvenience caused.

04:30 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider. We thank you for your patience.

10:18 [UPDATE] - We received feedback from our upstream provider that they are close to resolving the issue. There is unfortunately no ETA given. Our engineers continue to liaise with the provider. We thank you for your patience.

12:00 [UPDATE] - We are seeing some services being restored and running again. Unfortunately, there are still some affected clients. We hope to be back up and running shortly.  Our engineers still continue to liaise with the upstream provider. We thank you for your patience and apologise for the inconvenience caused.

12:40 [UPDATE] - It seems our upstream provider has resolved most of the network issues, our servers and services should be 90% restored. Our engineers will continue to monitor the situation.  We thank you for your patience.

3rd June

08:40 [UPDATE] - There seems to have been some major power outage which compounded the network issues that have resulted in some cloud servers not being restored fully. Our engineers are liaising with the upstream provider to resolve this. We continue to thank you for your patience.

Date: 2021/05/06 22:00 - 2021/05/07 10:00

Last Updated: - 2021/06/02 07:17

Incident Report: Mail Sending/Receiving Issue

We were experiencing an issue sending and receiving mail on Solid CP Server 1 where all email accounts on this server are experiencing issues sending and receiving email. Our engineers are investigating.

Affected services:
Email Services on SolidCP Server 1

Customers will have slow email receiving capabilities from this server. All other email deliveries are working at 100%.

We apologize for any inconvenience caused.

2021-05-07
09:44 [UPDATE] - Seems email flowing again. Our engineers will continue to monitor further.

2021-05-07
10:06 [UPDATE] - All mail seems to be working well. Our engineers will still continue to monitor further.

Once again we would like to take this opportunity to thank you for your patience during this issue.

 

Date: 2021/01/16 19:00 - 2021/01/16 21:00

Last Updated: - 2021/01/18 08:44

We are experiencing a network issue causing no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience no connectivity to their services during this time.

We apologize for any inconvenience caused.

19:14 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider. We thank you for your patience.

19:20 [UPDATE] - Our engineers have informed us that the connectivity issue at the upstream provider is DNS related. Our engineers are liaising with the provider. Connectivity will be intermitted. We thank you for your patience.

21:00 [UPDATE] - DNS issue at upstream provider seems to have been resolved. Our engineers will continue to monitor the situation. We thank you for your patience.

Date: 2020/08/12 11:00 - 2020/08/13 08:00

Last Updated: - 2020/08/13 08:02

Incident Report: Mail Receiving Delay Issue - unable to receive

We were experiencing an issue receiving mail where all email accounts on this server are experiencing a delay in receiving email. Our engineers are investigating.
Sending email seems to be 100% working.

Affected services:
Email Services on SolidCP Server 1

Customers will have slow email receiving capabilities from this server. All other email deliveries are working at 100%.

We apologize for any inconvenience caused.

2020-08-12
11:10 [UPDATE] - Seems email being received just at a super slow rate. Our engineers will continue to monitor further.

2020-08-12
12:00 [UPDATE] - Receiving email is working again. Our engineers will continue to monitor further.

2020-08-13
08:00 [UPDATE] - Engineers have monitored for an extended period and all receiving is working 100% again.

Once again we would like to take this opportunity to thank you for your patience during this issue.

 

Date: 2020/08/11 10:51 - 2020/08/11 11:53

Last Updated: - 2020/08/11 11:55

Incident Report: Mail Delivery Issue - unable to send/receive

We were experiencing a mail delivery issue where all email accounts on this server are not able to send email. Our engineers are investigating.

Affected services:
Email Services on SolidCP Server 1

Customers will have slow to no email delivery from this server. All other email deliveries to other networks are working 100%.

We apologize for any inconvenience caused.

2020-08-11
11:53 [UPDATE] - Seems email being sent but SMTP connector service failed and restarted and now mail is working 100%. Our engineers will continue to monitor further.

Once again we would like to take this opportunity to thank you for your patience during this issue.

 

Date: 2020/06/21 21:30 - 2020/06/21 21:34

Last Updated: - 2020/06/21 21:34

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 21st June 2020 at 21:30

Duration: 1 hour

Affected servers:

SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have no connectivity to the server during this time

We apologise for any inconvenience caused.

[UPDATE] - Maintenance has successfully been completed.

Date: 2020/05/11 15:18 - 2020/05/11 18:05

Last Updated: - 2020/05/12 07:38

We are experiencing a network issue causing no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience no connectivity to their services during this time.

We apologize for any inconvenience caused.

15:18 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider. We thank you for your patience.

15:35 [UPDATE] - Our engineers have informed us that connectivity to the network locally is 100% fine, but it seems international traffic is receiving a bit of latency. Our engineers are liaising with the provider. We thank you for your patience.

18:05 [UPDATE] - Our upstream provider has solved the issue. We apologise once again for the inconvenience caused. We will continue to monitor the situation.

Date: 2020/03/11 23:45 - 2020/03/12 05:30

Last Updated: - 2020/03/12 09:17

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Wednesday, 11th March 2020 at 23:45
Duration: 4-5 hours

Affected servers:
cPanel Server 1 (cpanel1.gphs.co.za)
SiteBuilder Server 1

Customers using cPanel Server 1 (cpanel1.gphs.co.za) or SiteBuilder Server 1 will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance completed successfully.

Date: 2020/01/17 20:00 - 2020/01/17 22:00

Last Updated: - 2020/01/19 13:29

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Friday, 17th January 2020 at 20:00

Duration: 2 hour

Affected servers:

SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have no connectivity to the server during this time

We apologise for any inconvenience caused.

Date: 2019/11/03 22:30 - 2019/11/03 23:30

Last Updated: - 2019/11/03 21:45

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 3rd Nov 2019 at 22:30
Duration: 1 hour
Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

23:00 - Maintenance and Updates was completed successfully.

Date: 2019/04/28 22:30 - 2019/04/28 23:30

Last Updated: - 2019/10/29 22:11

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Friday, 28th Apr2019 at 22:30
Duration: 1 hour
Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

Update:
Maintenance completed successfully

Date: 2019/10/01 14:00 - 2019/10/01 18:45

Last Updated: - 2019/10/01 21:03

We are experiencing a network issue causing no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience no connectivity to their services during this time.

We apologize for any inconvenience caused.

14:00 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider. We thank you for your patience.

17:00 [UPDATE] - We've received feedback that they have identified the issue are working on it. It seems it is a major issue and connectivity expected to be back around 8pm.

18:45 [UPDATE] - It seems connectivity to our network is back. We will continue to monitor the situation. We apologize once again for the inconvenience caused. Thank you for your patience.

 

Date: 2019/08/07 16:50

Last Updated: - 2019/08/07 18:00

We are experiencing a network issue causing limited connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience intermitted to no connectivity to their services during this time.

We apologize for any inconvenience caused.

17:00 [UPDATE] - It seems the connectivity issue is caused by an outage at an upstream provider. Our engineers are liaising with the provider to get it sorted. We thank you for your patience.

17:56 [UPDATE] - We've received feedback that they have identified the issue are working on it. They are routing network traffic appropriately to bring back connectivity.

 

Date: 2019/05/13 12:40 - 2019/05/16 08:00

Last Updated: - 2019/05/16 18:10

Incident Report: Mail Delivery Issue - unable to send to gmail.com

We are experiencing a mail delivery issue where all email accounts on this server are not able to send email to @gmail.com addresses. Our engineers are investigating.

Affected services:
Email Services on SolidCP Server 1

Customers will have slow to no email delivery to @gmail.com addresses from this server. All other email deliveries to other networks are working 100%.

We apologize for any inconvenience caused.

2019-05-13
12:35 [UPDATE] - Seems email being sent to Google is not being delivered. Receiving from gmail.com is working 100%. Our engineers are investigating further.

2019-05-14
17:00 [UPDATE] - We are still busy investigating the issue, it would seem some emails are being delivered already so progress is being made, however delivery to @gmail.com address is still being throttled by Google. Our engineers are investigating further. Thank you for your understanding.

2019-05-15
08:00 [UPDATE] - Emails are being sent to @gmail.com addresses but being throttled extremely slowly.  It would seem that the temporary block is being lifted slowly from Google's side but still only allowing X amount of emails at a time. We will continue to monitor the situation. We thank you for your patience.

2019-05-16
08:00 [UPDATE] - Emails are now consistently being delivered to gmail.com addresses instantly.

 

Once again we would like to take this opportunity to thank you for your patience during this issue.

 

Date: 2019/04/28 22:30 - 2019/04/28 23:30

Last Updated: - 2019/04/28 22:42

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 28th April 2019 at 22:30
Duration: 1 hour

Affected servers:
cPanel Server 1 (cpanel1.gphs.co.za)

Customers using cPanel Server 1 (cpanel1.gphs.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance completed successfully.

Date: 2019/03/12 06:30 - 2019/03/17 21:00

Last Updated: - 2019/03/18 08:24

Incident Report: Mail Delivery Issue - unable to send to gmail.com

We are experiencing a mail delivery issue where all email accounts on this server is not able to send email to @gmail.com addresses. Our engineers are investigating.

Affected services:
Email Services on SolidCP Server 1

Customers will have slow to no email delivery to @gmail.com addresses from this server. All other email deliveries to other networks are working 100%.

We apologize for any inconvenience caused.

2019-03-12
06:35 [UPDATE] - Seems email being sent to Google is not being delivered. Receiving from gmail.com is working 100%. Our engineers are investigating further.

10:20 [UPDATE] - We are still busy investigating the issue, it would seem some emails were delivered already so progress is being made. Our engineers are investigating further.

12:31 [UPDATE] - We have confirmed that emails to @gmail.com addresses are being delivered again. We are continuing to monitor the situation. We will update this notice if anything changes.

2019-03-13
08:37 [UPDATE] - It would seem that emails to @gmail.com addresses are not being delivered. We apologise for any inconvenience caused. Our engineers are investigating further.

10:20 [UPDATE] - We have confirmed that emails to @gmail.com addresses are being delivered again. We are continuing to monitor the situation. We will update this notice if anything changes

2019-03-17
21:00 [UPDATE] - Emails are now consistently being delivered to gmail.com addresses instantly.

Once again we would like to take this opportunity to thank you for your patience during this issue.

Numerous amount of items were performed in order to get this working again:

• We've tracked down the offending party that was spamming @gmail.com addresses and stopped the spamming.
• We implemented SPF and DMARC records on all domains on this server to help assist with email delivery.
• We've requested that Google remove the rate limiter for our server and all these things have helped in resolving the issue.

Date: 2019/03/05 02:00 - 2019/03/05 08:30

Last Updated: - 2019/03/05 08:39

Incident Report: Uptime Monitor Failed on cPanel Server 1

An incident occurred at 2 am where an uptime monitor we had in place started to fail for cPanel Server 1.

We have since corrected the uptime monitor on cPanel Server 1.

Affected Customers:
There were no affected customers as the server was up the entire time, only the monitor was failing.
This would only affect the uptime stats for cPanel Server 1 for 5th March 2019 as monitor recorded downtime even though there was none.

Monitor corrected on 05 March 2019 at 8h30.

 

Date: 2019/02/09 23:30 - 2019/02/10 01:09

Last Updated: - 2019/02/10 01:09

Please note that we will be carrying out scheduled maintenance on the following servers.
We will be upgrading the mail server software.

Maintenance schedule: Saturday, 9th February 2019 at 23:30
Duration: 1 hour
Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) should have 80% connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance completed successfully.

Date: 2019/02/02 22:30 - 2019/02/02 23:30

Last Updated: - 2019/02/03 00:54

Please note that we will be carrying out scheduled maintenance on the following servers.

Maintenance schedule: Saturday, 2nd February 2019 at 22:30
Duration: 1 hour
Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance completed successfully.

Date: 2018/12/13 16:00 - 2018/12/13 16:40

Last Updated: - 2019/01/03 20:31

We are experiencing a network issue causing no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience intermitted to no connectivity to their services during this time.

We apologize for any inconvenience caused.

16:00 [UPDATE] - It seems the connectivity issue has started to again. Our engineers are investigating the issues.

16:40 [UPDATE] - Network outage has been resolved. All services are operational. Our engineers will continue to monitor the situation.

 

Date: 2018/12/12 10:45 - 2018/12/12 13:20

Last Updated: - 2018/12/12 15:32

We are experiencing a network issue causing no connectivity in our network. Our engineers are investigating.

Affected services:
All services with us.

Customers will experience intermitted to no connectivity to their services during this time.

We apologize for any inconvenience caused.


12:05 [UPDATE] - Network outage has been resolved. All services are operational. Our engineers will continue to monitor the situation.

12:20 [UPDATE] - Connectivity issue has started to again. Our engineers are investigating the issues.

13:20 [UPDATE] - Network outage has been resolved. All services are operational. Our engineers will continue to monitor the situation.

 

Date: 2018/12/09 22:30 - 2018/12/09 23:30

Last Updated: - 2018/12/10 00:16

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 9th December 2018 at 22:30
Duration: 1 hour
Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance completed successfully.

Date: 2018/11/08 22:30 - 2018/11/08 23:30

Last Updated: - 2018/11/08 23:15

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Thursday, 8th November 2018 at 22:30
Duration: 1 hour
Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance completed successfully.

Date: 2018/11/05 05:30 - 2018/11/05 06:30

Last Updated: - 2018/11/05 08:36

We are experiencing a network issue causing no connectivity to the server. Our engineers are investigating.

Affected servers:

cPanel Server 1 (cpanel1.gphs.co.za)

Customers using cPanel Server 1 (cpanel1.gphs.co.za) will have experienced no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update]
Our engineers have identified the issue and resolved it.
We will continue to monitor closely to ensure the server has no further issues.

Date: 2018/10/28 23:30 - 2018/10/29 00:30

Last Updated: - 2018/10/28 23:52

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 28th October 2018 at 23:30
Duration: 1 hour

Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update]
Maintenance Completed Successfully

Date: 2018/10/28 23:30 - 2018/10/29 00:30

Last Updated: - 2018/10/28 23:41

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 28th October 2018 at 23:30
Duration: 1 hour

Affected servers:
cPanel Server 1 (cpanel1.gphs.co.za)

Customers using cPanel Server 1 (cpanel1.gphs.co.za) will have limited to no connectivity to the server during this time.

We apologise for any inconvenience caused.

[Update]
Maintenance Completed Successfully

Date: 2018/10/14 23:00 - 2018/10/15 00:00

Last Updated: - 2018/10/23 10:40

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Sunday, 14th October 2018 at 23:00
Duration: 1 hour

Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have no connectivity to the server during this time

We apologise for any inconvenience caused.

Date: 2018/10/23 09:00 - 2018/10/23 09:30

Last Updated: - 2018/10/23 09:27

Please note that we have picked up an issue with cPanel 1 Server (cpanel1.gphs.co.za).

Our engineers are looking into this and will respond with a resolution.

Affected servers:
cPanel Server 1 (cpanel1.gphs.co.za)

Customers using cPanel Server 1 (cpanel1.gphs.co.za) will have no connectivity to the server during this time

We apologize for any inconvenience caused.

We will keep this post updated.


[UPDATE] 

After a server reboot, all services are operational.
Our engineers are investigating the cause to prevent this from happening in the future.

Date: 2018/10/06 23:00 - 2018/10/07 00:00

Last Updated: - 2018/10/07 16:22

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Saturday, 6th October 2018 at 23:00
Duration: 1 hour

Affected servers:
SolidCP Server 1 (cp.gpdns01.co.za)

Customers using SolidCP Server 1 (cp.gpdns01.co.za) will have no connectivity to the server during this time

We apologise for any inconvenience caused.

Date: 2018/10/05 23:00 - 2018/10/06 00:00

Last Updated: - 2018/10/06 22:37

Please note that we will be carrying out maintenance on the following servers.

Maintenance schedule: Friday, 5th October 2018 at 23:00
Duration: 1 hour

Affected servers:
cPanel Server 1 (cpanel1.gphs.co.za)

Customers using cPanel Server 1 (cpanel1.gphs.co.za) will have no connectivity to the server during this time.

We apologise for any inconvenience caused.

Date: 2018/09/16 01:00 - 2018/09/16 09:30

Last Updated: - 2018/09/16 14:47

We experienced a DNS outage affecting email receiving on one of our mail servers.
Our technicians are currently investigating and we hope to have the issue resolved asap.
Receiving emails during this time would have failed. Sept 16th 01h00 till 09h30

Affected services:

All services on SolidCP Server 1 (gpdns01.co.za - 160.119.110.185 - 160.119.110.186)

We apologise for any inconvenience caused.


[UPDATE]
All DNS issues have been resolved and email services are up and running 100% again.
We truly apologise for any inconvenience caused.

Date: 2018/07/21 13:23 - 2018/07/22 00:00

Last Updated: - 2018/07/22 00:07

We are currently experiencing issue creating MySQL users via the SolidCP Control Panel.
Our technicians are currently investigating and we hope to have the issue resolved asap.

Affected Server: cp.gpdns01.co.za

Affected Functionality: Creating MySQL Users

We apologise for any inconvenience caused.

[UPDATE]

After an investigation, it seems there is an issue with MySQL Version and our control panel.

WorkAround for Now: If you require a MySQL User to be created, please log a support ticket via your client area and we will gladly do it for you manually.

Again We apologise for any inconvenience caused.

[FINAL UPDATE]

We have successfully resolved the issue. Please proceed to create MySQL Users via your control panel.
We apologise for any inconvenience caused during this time.

Date: 2018/07/20 20:00 - 2018/07/21 02:00

Last Updated: - 2018/07/21 11:56

Server Migration Scheduled

We have a server migration scheduled for 20th July 2018 at 20h00.

This process should not take longer than five hours to complete.

Maintenance schedule: Friday, 20 July 2018 at 22:00
Duration: 5 hours

Affected services:
All customer services.

We apologise for any inconvenience caused.

[UPDATE]

We have successfully completed the migration. All checks seem to indicate that all is up and running as expected.

Date: 2018/07/05 08:17 - 2018/07/05 09:12

Last Updated: - 2018/07/05 09:13

We are currently experiencing issues managing ZACR domains.
Our technicians are currently investigating and we hope to have the issue resolved asap.

Affected services:

All ZACR domains (these include .co.za, org.za etc) services like domain registration, renewals etc.

We apologise for any inconvenience caused.

[UPDATE]

The ZACR had an issue and their system as it was exceptionally slow which is the cause of the issues.
This has now been resolved.

Date: 2018/06/02 23:00 - 2018/06/03 02:00

Last Updated: - 2018/06/03 21:59

Please note that we will be carrying out maintenance on our internal systems.

Maintenance schedule: Friday, 02 June 2018 at 23:00
Duration: 3 hour

Affected services:
GP Hosting Website
SolidCP Server 1 (gpdns01.co.za)

Customers will not have access to the GP Hosting website, Client Area and the websites using SolidCP Server 1 (cp.gpdns01.co.za) during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance was completed successfully

Date: 2018/04/25 07:00 - 2018/04/25 11:44

Last Updated: - 2018/04/25 12:54

We are currently experiencing connectivity issues to one of our Windows Web Servers.
Our technicians are currently investigating and we hope to have the issue resolved asap.

Affected services:

All services on SolidCP Server 1 (gpdns01.co.za - 154.0.169.149)

We apologise for any inconvenience caused.


[UPDATE]

Our technicians have identified the issue and have resolved it and will continue to monitor the situation.

Date: 2018/03/02 23:00 - 2018/03/03 04:00

Last Updated: - 2018/03/03 18:44

Server Migration Scheduled

We have a server migration scheduled for 2nd March at 23h00.

This process should not take longer than four hours to complete.

Maintenance schedule: Friday, 02 March 2018 at 23:00
Duration: 4 hours

Affected services:
All customer services.

We apologise for any inconvenience caused.

 

[UPDATE]: Migration was completed on 03 March 2018

Date: 2016/11/04 23:00 - 2016/11/06 21:20

Last Updated: - 2016/11/06 21:21

Please note that we will be carrying out maintenance on our internal systems.

Maintenance schedule: Friday, 04 November 2016 at 22:00
Duration: 2 hours 

Affected services:
GP Hosting Website
WebsitePanel Server 1 (gpdns01.co.za)

Customers will not have access to the GP Hosting website, Client Area and the websites using WebsitePanel Server 1 (cp.gpdns01.co.za) during this time.

We apologise for any inconvenience caused.

[Update] - Maintenance was completed successfully

Date: 2016/04/25 18:48 - 2016/04/26 00:00

Last Updated: - 2016/09/08 09:44

We are currently experiencing and investigating an issue with receiving email from external mail providers.
Our technicians are currently investigating and we hope to have the issue resolved asap.

Affected services:

Receiving email on WebsitePanel Server 1 (gpdns01.co.za)

We apologise for any inconvenience caused.


[UPDATE]

Our technicians have identified the issue and have resolved it and will continue to monitor the situation.

Date: 2015/03/21 22:00 - 2015/03/24 17:45

Last Updated: - 2015/03/20 08:50

Please note that we will be carrying out maintenance on our internal systems.

Maintenance schedule: Friday, 21 March 2015 at 22:00
Duration: 1 hour

Affected services:
GP Hosting Website
WebsitePanel Server 1 (gpdns01.co.za)

Customers will not have access to the GP Hosting website, Client Area and the websites using WebsitePanel Server 1 (cp.gpdns01.co.za) during this time.

We apologise for any inconvenience caused.